Refund, Return, & Shipping Policies

Return & Refund Policy

If you are not entirely satisfied with your purchase, we’re here to help.

Our products can be returned within 30 days of the original purchase of the product. A new product may be exchanged for another product or returned for a refund.

To be eligible for a return, please make sure that:

The product was purchased in the last 30 days
The product isn’t used or damaged
Products that do not meet these criteria will not be considered for return.

Send the product to:

J and A Consumable Products, LLC
10999 Petal Street
Dallas, TX 75238
USA

Shipping charges

Shipping charges incurred in connection with the return of a product are non-refundable.

You are responsible for paying the costs of shipping and for the risk of loss of or damage to the product during shipping, both to and from J and A Consumable Products, LLC.

Damaged items

If you received a damaged product, please notify us immediately for assistance.

Shipment processing time

All orders are processed within 1-3 business days. Orders are not shipped or delivered on weekends or holidays.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

Shipping rates & delivery estimates

Spend $50 or more and get FREE Shipping!

* Overnight delivery is only available for orders with delivery addresses within the continental United States. Additional charges may apply for Overnight orders.

Delivery delays can occasionally occur.

No shipments to P.O. boxes or APO/FPO addresses

Shipment confirmation & Order tracking

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s) if applicable. The tracking number will be active within 24 hours, if applicable.

Damages

If your product was damaged during shipping, please save all packaging materials and damaged goods so you can send it back to us so we can send you replacement product(s).